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New Member

Why when I am checking my data before submitting the "check this Entry" is continuing to loop around asking the same questions for address and EIN#

Check entry continues to repeat asking the same address and EIN number.
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1 Reply
LindaS5247
Expert Alumni

Why when I am checking my data before submitting the "check this Entry" is continuing to loop around asking the same questions for address and EIN#

To get past the "Check your entries" for your EIN and address information you could try logging out of the program and logging back in. You can also clear your cache and cookies.

 ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

 

You may also try using another browser.

 

Also, make sure that all updates have been run for your TurboTax program.

 

Click here for information on manually updating TurboTax.

 

You could also try calling TurboTax Customer service: Turbo Tax Customer Service

 

 

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

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