Why was $78 taking out of my card when it was supposed to be free?

[jerome73301]

Why did y'all take $78 out of my account

[DoninGA · Accepted solution]

Your post shows you are using the TurboTax Deluxe online edition which is NOT the free edition.

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

Did you request to have the TurboTax account fees paid from the federal tax refund?  If so, and the refund has been delayed, see this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto...

See this TurboTax support FAQ for reviewing your account fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

OR -

Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details