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chevybabe67
New Member

Why isnt it letting me finish my return? Im half way through and it keeps saying internet connection lost. My wifi is perfectly fine for everything else but my app and online website for turbo won't w

 
3 Replies
DavidD66
Expert Alumni

Why isnt it letting me finish my return? Im half way through and it keeps saying internet connection lost. My wifi is perfectly fine for everything else but my app and online website for turbo won't w

If you are using a computer, try connecting it directly to your router with an Ethernet cable.  If you are using a phone, try disconnecting the wi-fi and finish using phone data.

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MrDsiders
New Member

Why isnt it letting me finish my return? Im half way through and it keeps saying internet connection lost. My wifi is perfectly fine for everything else but my app and online website for turbo won't w

And after doing all that, plus deleting cookies and cache, resetting the phone, deleting and reinstalling the app... then what? I’m having the same issue. 

AshleyLO
Intuit Alumni

Why isnt it letting me finish my return? Im half way through and it keeps saying internet connection lost. My wifi is perfectly fine for everything else but my app and online website for turbo won't w

@MrDsiders which TurboTax product are you using? Desktop, Online or Downloaded?

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