Why is turbo tax Holding my stimulus check but yet has no availability for customer service at all on the Internet the telephone anyway shape or form can anybody answer me these questions

[ReginaM]

Did you receive your refund on your TurboTax Debit Card?  If so, you will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here:  TurboTax Debit Card Login

[Debracat52]

I have seen several people ask this question. I am not sure we are getting the correct answer.

When we use your service to process out tax returns, are have to sign up for the  Santa Barbara Tax Products Group, LLC and Green Dot Bank Refund Processing Service Agreement ("Agreement") which is what Turbo tax uses to process our refund. 

So my question to you is have our stimulus check gone to this bank? and when are they going to go to our banks?

Please reply with verified answer. 

Thank You  

[Debracat52]

I am not sure I agree with this what about the people who have done direct deposit to their bank and where made to agree to  Santa Barbara Tax Products Group, LLC and Green Dot Bank Refund Processing Service Agreement ("Agreement")

For direct deposit, why would Turbo Tax & HR Block users not be receiving their stimulus check when non user have?

Please explain Expert?

[NCperson]

read this article and then suggest checking the direct deposit information at GET MY PAYMENT at the IRS website. 

https://www.washingtonpost.com/business/2020/04/16/coronavirus-cares-stimulus-check/

Turbo Tax has nothing to do with the stimulus payments; they come directly from the IRS

[rochdalian]

I have not received a stimulus check, I am now wondering if the stimulus went to the green dot bank, is this possible?

Thank you

Wayne Bolton

[VictoriaD75]

Possibly. The IRS is also sending out their own debit cards via Metabank. TurboTax will not have that information. The stimulus deposit comes directly from the IRS. 

Information about who is getting the stimulus check can be found in the links below:

What do I need to know about the coronavirus stimulus package?

Economic Impact Payments

The IRS has created a Get My Payment portal to track the progress of these payments for taxpayers.

IRS Economic Impact Payments

Telephone Assistance: IRS live phone assistance is extremely limited at this time. For Economic Impact Payment questions, call 800-919-9835.

IRS Telephone Assistance