Why is turbo tax asking me to pay $133 on top of the cost of the software? I was trying to file via the desktop download but online seems like the only option??

b-scott-whited · ‎April 4, 2024

CatinaT1 · ‎April 8, 2024

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

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xmasbaby0 · ‎April 8, 2024

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

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Why is turbo tax asking me to pay $133 on top of the cost of the software? I was trying to file via the desktop download but online seems like the only option??