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Why is there still a fee applied when I am seeing Turbo Tax advertise "free"

 
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4 Replies

Why is there still a fee applied when I am seeing Turbo Tax advertise "free"

because the advertising is deceiving - it's only free for the simplest of return and lower incomes. 

GiseleD
Expert Alumni

Why is there still a fee applied when I am seeing Turbo Tax advertise "free"

It sounds like your return required forms and schedules not supported by the free version of TurboTax. Please click here to see the pricing tiers and the included tax situations. Also, you can view your fees by clicking on the "Tax Tools" option on the left-hand menu bar, then choose "Tools", then "My Fees". 

 

 

@asaphillia

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Why is there still a fee applied when I am seeing Turbo Tax advertise "free"

Somehow you upgraded to the LIVE expert help feature for higher cost.  How to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

 

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

 

Then to go back to a lower version or the Free Edition you can try to clear and start over  https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

 

But in the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?

https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

ThomasM125
Employee Tax Expert

Why is there still a fee applied when I am seeing Turbo Tax advertise "free"

You can view your fees by clicking on the "Tax Tools" option on your left menu bar, then choose "Tools", then "My Fees". If you feel your fees are not correct, please click on the "Help with My Fees" option at the bottom of the "My Turbo Tax Fees" screen for suggestions on how to reduce your fees.

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