Are you referring to the 6-digit email verification code you need when going through the efile process?
Be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in your Account Settings, if you wish to use another email address.
FAQ: What if I'm having trouble with my filing verification code?
If that's not helpful, please phone Customer Support.
FAQ: What is the TurboTax phone number?
NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.
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