Why is the verification email not coming through?

Forum|Forum|4 years ago
May 11, 2022
2 replies
19 views

No text available

TurboTax Free Edition Online

Mike9241

Level 15

if you mean the acceptance e-mail are you sure you clicked on the transmit returns now icon? did you check your spam and trash folder?

Mike9241

mesquitebean

Level 15

emil298398

Are you referring to the 6-digit email verification code you need when going through the efile process?

Be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in your Account Settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax