Why is taxes getting rejected with code IND-996

[Critter]

IND-996: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid.

IND-996: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN)...

IND-996: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN)...

If a dependent or qualifying person listed on your return has ever received an IP PIN, a CP01A notice, or opted into the IRS's IP PIN pilot program, that person's special 6-digit IP PIN needs to be on the return to validate their identity for e-filing.

Solution

First, start by finding your dependent or qualifying person's 6-digit IP PIN. Here's how:

• Look on the CP01A letter they received in December or January for their  2017 taxes. IP PINs from prior tax years won't work.
• If they lost or never got a CP01A letter, retrieve their IP PIN online at the IRS's Get an IP PIN site.
• If unable to retrieve their IP PIN online, you can have it reissued (allow up to 21 days). More info

Then, follow these instructions (Mobile app users: Sign in at TurboTax.com in your mobile browser or another internet-enabled device):

1. Sign in to TurboTax if you haven't already signed in.
   • Click or tap any orange "Fix" buttons you see before proceeding to the next step.
2. At the Welcome back to TurboTax message, click or tap Fix It Now.
3. Follow the onscreen instructions to enter your dependent or qualifying person's 2017 IP PIN and re-file your return.

Related Information:

• What's an IP PIN? Do I need one?
• Can I reuse last year's IP PIN?
• How do I get my 6-digit IP PIN?
• How do I add or remove my 6-digit IP PIN?

[azwinos]

I literally copied/pasted from the PIN retrieval site. My tax returns keeps being rejected!

[HeatherPLO]

@azwinos

Please follow the instructions in the Help Article here for further assistance with this Rejection code.  

[azwinos]

I've obviously already tried this...4 times. It says my 2022 IPPIN isn't valid, yet I literally copied/pasted with a witness to ensure accuracy. THEN, I contacted your online chat support who told me to print it out and mail it in even though I've paid TurboTax to eFile.

[SweetieJean]

Do not copy/paste the IPPIN. Type it in from scratch, and don't add a space at the end.

And there is no charge to efile a Federal tax return.  The fee is for the use of the software to prepare the return, and is the same regardless of how you file.

[grknapp]

I have submitted my return 4 times and it keeps getting rejected. I have tripled checked my IP Pin number multiple times and I added an IP Pin number for my wife. Is there a number we can call to try to get this resolved?

[ChondelLO]

@grknapp To help get you connected to the right person for assistance, Please visit the link below for Customer Support.

How do I contact TurboTax?

[azwinos]

I've already "chatted" with Customer Service. They said to print it out and mail it in...which is not what I paid for!

[azwinos]

It printed on the tax return printout. Why would it be rejected?

[MarilynG1]

If you're using TurboTax Online, open the program, delete the IP PIN,  close the program, clear your Cache and Cookies, re-open TurboTax, and manually type in your IP PIN and Efile. 

Since we can't see your return in this forum, if this doesn't resolve your issue, you may need to contact the IRS. 

[petandjwt]

The same thing is happening to me. Every time I call the call volume is too high. 

[petandjwt]

This does not work. 

[MichelleLO]

Can you please clarify your issue, what steps aren't working for you?

@petandjwt

[Gestrella103109]

By any chance, did you get the rejection pin resolved. I've been trying for a week now to figure out why mine keeps saying rejected too. It seems there are quite a few people with the same problem.