TurboTax FAQ
TurboTax FAQ
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IND-996: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid.

If your dependent or qualifying person has ever gotten an IP PIN or CP01A notice from the IRS, or opted in to their IP PIN pilot program, you must enter their 2016 IP PIN to validate their identity so you can e-file.

You'll get this rejection message if your dependent or qualifying person's IP PIN is not valid:

IND-996: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid. Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number.

Solution

First, find your dependent or qualifying person 6-digit IP PIN:

  • Look on the CP01A letter they received in December or January for their  2016 taxes. IP PINs from prior tax years won't work.
  • If they lost or never got a CP01A letter, retrieve their IP PIN online at the IRS's Get an IP PIN site.
  • If unable to retrieve their IP PIN online, you can have it reissued (allow up to 21 days). More info

Then, follow these instructions:

  1. Sign in to TurboTax if you haven't already signed in.
    • Click or tap any orange "Fix" buttons you see before proceeding to the next step.
  2. At the Welcome back to TurboTax message, click or tap Fix It Now.
  3. Follow the onscreen instructions to enter your dependent or qualifying person's 2016 IP PIN and re-file your return.

 


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