Why is my Mac suddenly unable to open tax files with my 2020 TT Premiere version? , it states "Please wait while we verify everything... ," and then shuts down.

[GGBJr]

My wife has no problem in accessing our tax files from a laptop with a Windows 10 platform.  My Mac is able to access xxxxxxxxx TT versions, but not 2019-2020.

[macuser_22 · Accepted solution]

Restart the Mac.  If it persists then:

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

To remove TurboTax from your computer, you'll need administrative rights.

Note: Substitute XX in these instructions for the 2-digit tax year of your TurboTax software.

Remove the application TurboTax [version] 20XX in the Applications folder.
Version is the version of TurboTax you currently have installed, such as Basic, Deluxe, Premier, Home Business.
In the Finder, select Go Go To Folder.
Enter ~/Library and select Go.
Remove the following files and folders (~/Library represents the Library folder in the current user’s home folder):

~/Library/Application Support/TurboTax 20XX
~/Library/Caches/com.intuit.TurboTax.20XX
~/Library/Caches/TurboTax 20XX
~/Library/Preferences/com.intuit.TurboTax.20XX.plist
~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
~/Library/WebKit/com.intuit.turbotax.20XX
~/Library/Containers/com.intuit.turbotax.mac20XX
(This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
(This folder will only appear for OS X 10.11, El Capitan.)
~Library/Caches/KSCrash/TurboTax

Once you've removed those files and folders:

Empty your Trash.
Check first to that there's nothing in Trash you want.
If you get any errors deleting the above folders from Trash, restart your Mac and empty Trash again.
Install TurboTax again from the CD or download file to the Applications folder.
Start TurboTax from the Applications folder and let it run the updates.
Empty the Trash again.
To make sure everything is working smoothly, restart your Mac again.


Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

[GGBJr]

I made a post yesterday to thank those involved, but for some reason it came back rejected.  I unloaded/reloaded 2019 TT first in case of a mishap, but none occurred.  It booted right up. The only issue was Apple (?) rejecting same, because it couldn't check for malware.  As an afterthought, I tried to boot up the 2020 version, which had also been compromised, and it booted right up!  Two of the Library commands had no info in them, if that is of any significance.

Again, many thanks for the assistance!

[debbiemorford101]

This answer was SO helpful! I had the same problem with TurboTax 2021 Premier for Mac running BigSur (11.6.4). TT was running fine (had even installed updated when I started a few days ago). But then crashed when I attempted to close a return after filing/printing one of my two returns. After that crash I couldn't start it. The process would run for a short time and flash a small screen for a second (something about verifying updates) and then the process would end. Reinstalling didn't help. I had to do your instructions to make sure all the hidden files associated with TurboTax2021 were deleted. 

BTW I called customer support and they weren't able to help me. I made it to second level support and their solution was to use turbotax online. I didn't want to do that. I prefer download. So I dug in more and found your helpful article. Using Finder to find the hidden files was awful, so I used Terminal and did a big find/grep to get the list.

Thank you so very much!

[macuser_22]

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@debbiemorford101 wrote:

This answer was SO helpful! I had the same problem with TurboTax 2021 Premier for Mac running BigSur (11.6.4). TT was running fine (had even installed updated when I started a few days ago). But then crashed when I attempted to close a return after filing/printing one of my two returns. After that crash I couldn't start it. The process would run for a short time and flash a small screen for a second (something about verifying updates) and then the process would end. Reinstalling didn't help. I had to do your instructions to make sure all the hidden files associated with TurboTax2021 were deleted. 

BTW I called customer support and they weren't able to help me. I made it to second level support and their solution was to use turbotax online. I didn't want to do that. I prefer download. So I dug in more and found your helpful article. Using Finder to find the hidden files was awful, so I used Terminal and did a big find/grep to get the list.

Thank you so very much!

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If it happens again I suggest only removing the ~Library/Caches/KSCrash/TurboTax file first.    That file seems to be created if TurboTax does crash and will cause future crashes until removed.     There can be other files involved but try that one first.

[GGBJr]

Greetings MacUser22 -

It seems like centuries ago that I ran into that problem.  Furthermore, it was a real pain to go through all of those instructions.  I have no idea how the glitch occurred, and I've been using TT for 20+ years.

Glad it solved your problem!

GGB