@debbiemorford101 wrote:
This answer was SO helpful! I had the same problem with TurboTax 2021 Premier for Mac running BigSur (11.6.4). TT was running fine (had even installed updated when I started a few days ago). But then crashed when I attempted to close a return after filing/printing one of my two returns. After that crash I couldn't start it. The process would run for a short time and flash a small screen for a second (something about verifying updates) and then the process would end. Reinstalling didn't help. I had to do your instructions to make sure all the hidden files associated with TurboTax2021 were deleted.
BTW I called customer support and they weren't able to help me. I made it to second level support and their solution was to use turbotax online. I didn't want to do that. I prefer download. So I dug in more and found your helpful article. Using Finder to find the hidden files was awful, so I used Terminal and did a big find/grep to get the list.
Thank you so very much!
If it happens again I suggest only removing the ~Library/Caches/KSCrash/TurboTax file first. That file seems to be created if TurboTax does crash and will cause future crashes until removed. There can be other files involved but try that one first.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
