Why is my id number not being accepted?

[SteamTrain]

@cassandara13 

For what purpose in the software?

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or....is this for the NY DodID???

.....or for some other purpose??

[cassandara13]

My NY drivers ID document number keeps saying first 3 characters are required but I put them in already

[SteamTrain]

@cassandara13 

ONLY the first three....no more than that.

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FIRST...make sure you are using the right number

...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

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AND, it is not the DMV ID number

[cassandara13]

Yes, thank you. I was putting the entire number not ONLY the first three. 🤦🏽‍♀️