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CatinaT1
Employee Tax Expert

Why is it telling me to fix my return it won't let me file

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

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Why is it telling me to fix my return it won't let me file

Mine is the same it keeps telling me on the app my return needs to be fixed but I fixed it online (where it sent me) then online says $88 to file only the app is free but the app keeps sending me to online to fix my return, it's a circle not sure what to do! 

CatinaT1
Employee Tax Expert

Why is it telling me to fix my return it won't let me file

It might be you need to include a form that is not available on the app or available as part of the free filing. What are you being asked to fix? What is the message you are getting?

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apfelzra
New Member

Why is it telling me to fix my return it won't let me file

This should be a simple fix.  I need to enter my IP PIN to file my federal and state tax returns; in an email, TurboTax told me to open my tax return and click on "Fix My Return", but I cannot find any such button or link.  How do I access this?

CatinaT1
Employee Tax Expert

Why is it telling me to fix my return it won't let me file

Here are two ways to navigate to the section to enter the 6 digit IP PIN: 

  

  1. Log in and open your return ("Take me to my return") 
  2. Once the return is open, then go to the Federal Taxes tab. 
  3. Subtab Other Tax Situations 
  4. Scroll down to Other Return Info. 
  5. Choose Identity Protection PIN and Start (or Revisit.) 
  6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Or another way: 

  1. Open your return if not already open.  ("Take me to my return.") 
  2. Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS. 
  3. In the Tools window choose TOPIC SEARCH. 
  4. Enter IP PIN without quotes. 
  5. In the selection list highlight IP PIN and click GO. 
  6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 
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