Why is it not letting me update my email?

[DoninGA]

See this TurboTax support FAQ for updating your TurboTax account information - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-i...

[taxlady28]

They seem to have locked down those updates, probably because of security.   You can request to have your information updated by providing proof that it is really you.

Use the account recovery form and it will have you include a picture of your driver's license.  The process will be completed within 24 hours.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-t...