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rhinagracia1212-
New Member

Why is it not letting me update my email?

 
posted
‎August 20, 2023 2:21 PM
last updated ‎August 20, 2023 2:21 PM
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DoninGA
Level 15
Level 15

Why is it not letting me update my email?

See this TurboTax support FAQ for updating your TurboTax account information - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-i...

‎August 20, 2023 2:30 PM
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taxlady28
Level 9

Why is it not letting me update my email?

They seem to have locked down those updates, probably because of security.   You can request to have your information updated by providing proof that it is really you.

Use the account recovery form and it will have you include a picture of your driver's license.  The process will be completed within 24 hours.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-t...

 

 

 

‎August 21, 2023 7:06 AM
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