Why is Credit Karma saying it can’t verify my identity? Its saying myvtax info and their info isn’t the same but it is. How do I fix this?

[HeatherPLO]

We need to obtain a bit more information to be able to assist you.  Which version of TurboTax are you using - Phone/Online/Desktop?  If you are using Online, which browser are you using to operate TurboTax Online?  Please respond here in the thread and we will be happy to assist you with further instructions.  

@dixie8823 

[dixie8823]

I’m using my phone and once I take a picture of the front and back of my license (which I had to do like 100 times because it ket saying it couldn’t read it), once it uploads it says it can’t verify my identity and that the same person on the ID has to be the same person filing the taxes. I am the same person!

[HeatherPLO]

Thank you for providing this information.  To confirm, are you the primary taxpayer listed on the tax return?

@dixie8823 

[dixie8823]

Yes, I am the primary tax payer listed on the return 

[TiffanyL]

@dixie8823 

You would want to make sure the name on your tax return matches the name in Credit Karma. I have provided some FAQ links below for further assistance:

About the Credit Karma Visa Debit Card for Refund Advance

Offer details and disclosures for the Refund Advance program 

[wwolfmaster]

Why can’t you identify me?

[Cynthiad66]

You can try to resolve this issue by double-checking your Social Security number to make sure you're entering it correctly. Trying other names or nicknames you may have used (like a maiden name or “Mike” for “Michael”). Trying your former home address, if you've moved recently.

@wwolfmaster