Why does TurboTax send out useless AnswerXchange codes to people who post questions? Why don't they just answer the questions?

[glennayres]

I got a code and have no idea what to do with it.  There appears to be no way to use it to find an answer to my question.

[SweetieJean]

There are no other questions posted here by you.  And this is primarily a user-to-user forum.

[fanfare]

what exactly do you see?

the 

AnswerXchange was shut down and replaced by what you see here.