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Level 1
January 27, 2026
Question

Why does TurboTax refund request form say my order number is invalid?

  • January 27, 2026
  • 2 replies
  • 0 views
I was told by TurboTax to fill out a refund request form because I shouldn’t have been charged 167 dollars. But it says my order number is invalid.

2 replies

CatinaT1
Level 15
January 27, 2026

We can't help in the community with account questions. You will need to call Customer Service. Here is a link to contact  Turbo Tax Customer Service.

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Level 2
April 8, 2026

I'm having the same issue as well customer service doesn't know what to do I just keep escalating the issue over and over. 

Level 2
February 23, 2026

I'm having SAME issue!