Why does TurboTax refund request form say my order number is invalid?

[Britms89]

I was told by TurboTax to fill out a refund request form because I shouldn’t have been charged 167 dollars. But it says my order number is invalid.

[CatinaT1]

We can't help in the community with account questions. You will need to call Customer Service. Here is a link to contact  Turbo Tax Customer Service.

[rcoberly1108]

I'm having SAME issue!

[KingDamienJL]

I'm having the same issue as well customer service doesn't know what to do I just keep escalating the issue over and over.