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taxrw2248
New Member

Why does the program close out while working on it? Have to always re-sign in.

Re-opened to finish return, but while collecting more info, program closes out and goes back to internet browser.
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2 Replies

Why does the program close out while working on it? Have to always re-sign in.

It builds up an incredible about of browsing data, which causes these errors.  Use the Chrome browser and clear browsing data for all time.  Do it often during the process of working on your return online.  I recommend about every 30 minutes to keep the cache clean and running without errors and sign outs.

MoniqueLO_
Expert Alumni

Why does the program close out while working on it? Have to always re-sign in.

You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information. 

 

If you need additional assistance please feel free to contact Customer Support

@taxrw2248

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