Being rejected means that some things on your return don't match what the IRS has in their database. Here's how you can fix it.
Check for an email from email@example.com. It will give you a brief explanation of your reject and how to update it. If you didn't get an email, open your return to get the rejection reason.
Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.
Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection, then proceed to the final step.
If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.
To Re-File your return and if you were guided through fixing your reject, select the option to refile when you’ve finished.
If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.
If you get the same rejection a second time and you see no mistakes on your return, select the File by mail option to paper-file your return.
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@Faithy1 Double check and make sure you entered your son's SSN correctly. Is it rejecting and saying your son's SSN has already been used on a tax return? If so--is he a teenager who may have filed his own tax return? Or maybe someone else claimed him--on purpose or accidentally.
If your return claiming your son is being rejected for his SSN then the only way you can file is to print, sign and mail your return and let the IRS sort it out.