Why does it seem that everyone else is receiving emails from Turbo Tax, but I’ve been with them for 8 years and have never received an email, not even about the stimulus.

[LinaJ2020]

I am not sure what happened.  However, I want to assure you that I want to do all that I can to help get you the information you need.

On Friday January 8th, we sent out an email to millions of our customers to update them on the second stimulus.  Please see the following  link: 

Email about the stimulus updates

To check the status of your stimulus payment, please visit the IRS Get My Payment tool.  

To verify eligibility and other ways to check your payments, click here:

How can I check on my second stimulus payment

[pdechert_07]

I was hoping that I was one of them that happened to be waiting on a deposit on the 8th, but I’m not. It still hasn’t been fixed. I can’t get through to the IRS, I have no pending deposit and I can’t get an answer about anything. I’ve never received one email about Turbo trying to fix the problem(because of the IRS’ mistake of sending the payment to the dummy accounts). Everyone who received that email has had their stimulus deposited to their account. I’ve not received one email and I’ve been a Turbo customer for 8 years. I’m being told I’ll just “just have to wait until tax time”, which is not only illogical, but rude. Why haven’t I been helped like the millions of other customers? 

[CatinaT1]

This link provides the most up to date information available from the IRS:  IRS Update

If you have a Turbo Card, this link will be helpful to you:  Turbo Card

This link will tell you more about the Recovery Rebate Credit:  Recovery Rebate Credit.