You can receive the stimulus payments when you file your tax return for 2020. To determine why you did not receive them, you would need to call the IRS at 1-800-829-1040.
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@khough_1 - it's simple - it's part of the 2020 tax return - there is no separate filing. the questions are in the 'federal review' section of turbo tax and it will result in a higher refund (or reduce the money you owe). Look at Line 30 of Form 1040 before you file - the amount of stimulus you are eligible for will be listed there.