Why did the TaxAudit team refused helping even though I have purchased Audit defense? Reference case #xxxxxxxxx

[Anonymous]

you should have asked them 

You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Live help is available M-F during normal business hours after tax season.

[xmasbaby0]

You now have several threads going, none of which are clear.  We do not know what your situation is, nor do we know why you contacted Audit Defense.  And we do not know what kind of help you requested from them.  Are you seeking help with a 2018 tax return or a return from an earlier year?  Are you being audited for a prior year?  Did you receive a letter from the IRS?  In one of your threads you mentioned a notice from the IRS.  In another thread you mentioned your state.  You have not provided any details, so we do not know how to help.

Please understand that we cannot see your tax return, we cannot access your account, nor can we see your screen.  We only know what you post here.  You need to tell us enough so that we have something to go on.