Why did my refund get rejected?

[AlanT222]

An e-file rejection just means that some things on your return don't match the IRS database.

If you're looking to amend (change) your return, go here instead.

First, check your email

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it.

Didn't get an email? Sign in to TurboTax, select Fix my return, and you'll see your reject code and explanation.

Then, find a solution

Here are solutions for the 10 most "popular" IRS rejections. Select yours for detailed instructions on how to fix your return:

• IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
• FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
• R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
• IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
• R0000-507-01: A dependent on your return has already been claimed on another return
• IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
• F1040-164-01: Must file Form 8862 to claim Earned Income Credit
• R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
• IND-524: The date of birth does not match IRS records
• IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return

Yours not listed? There are numerous e-file reject codes, these are just some popular ones. With your return open, search for your specific code to find help articles on how to fix the error and refile.

Finally, fix and refile your return

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection, and continue through to refile your return (either e-file or file by mail).