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How do I fix e-file reject IND-516-02?

SOLVEDby TurboTax188Updated 3 weeks ago

Most of the time, this rejection occurs when you try to claim an exemption for yourself after somebody else, usually a parent, has already claimed you as a dependent.

Less commonly, you can get rejected with IND-516-02 if you entered your social security number incorrectly or if somebody filed a return using your social security number for a dependent.

To make corrections or to verify your info, select from the scenarios below:

First, verify that you entered your social security number correctly:

  1. Sign in to your TurboTax account.
  2. Select Fix my return.
  3. After the screens Let’s fix your return and then the refile page, select My Info from the menu. Don’t select the Fix it now button.
  4. On the screen, Personal info summary, compare the social security number listed to the number on your social security card.

If it's wrong, select Edit, then Continue

You'll need to leave the TurboTax app and sign in to TurboTax Online in a browser:

  1. Sign out of the app by selecting the menu icon, then select Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online using the instructions above.

If you believe you have been a victim of tax-related identity theft you will want to:.

  1. Most importantly, follow IRS procedures for reporting a fraudulent return.
  2. Monitor your credit reports through TransUnion, Equifax, and Experian for any suspicious activity.
  3. File a police report with your local law enforcement agency.
  4. File a complaint with the Federal Trade Commission (FTC) at Identitytheft.gov or the FTC Identity Theft Hotline at 1-877-438-4338 or TTY 1-866-653-4261.

If your Social Security number is compromised and you know or suspect you are a victim of tax-related identity theft, take these additional steps:

  • Respond immediately to any IRS notice; call the number provided
  • Complete IRS Form 14039, Identity Theft Affidavit and print and mail or fax according to the instructions
  • Continue to pay your taxes and file your tax return, even if you must do so by paper
  1. Sign into your TurboTax account.
  2. Select File from the menu.
  3. On the Welcome back screen, select Continue. (Don’t select Fix my return.)
  4. Select Start next to Step 3 and follow the instructions to e-file your return.

You'll need to remove your exemption so the e-file server doesn't reject your return again. Removing your exemption will increase your taxes.

  1. Sign into your TurboTax account.
  2. On the Personal info summary screen, select Edit next to your name.
  3. On the following screen, scroll down to A few other things we need to know.
  4. Answer Yes to Someone else can claim me as a dependent on their tax return and Yes to And this person will claim me on their 2020 tax return.
  5. Select Continue.
  6. Select File from the menu.
  7. On the Welcome back screen, select Continue. (Don’t select Fix my return.)
  8. Select Start next to Step 3 and follow the instructions to e-file your return.

If your social security number was entered correctly, you know who claimed you, and you still want to claim your exemption
you'll need to print and file your return because the e-file server won't let the same social security number go through twice.

  1. Sign into your TurboTax account.
  2. Select File from the menu.
  3. On the Welcome back screen, select Continue. (Don’t select Fix my return.)
  4. On the next screen, select Start next to Step 3, then select File by mail to print and mail your return directly to the IRS.

Unless the other party amends their return by removing you as a dependent, the IRS will eventually contact both parties to determine who gets to claim you. Once they've figured it out, one of you will have to repay any additional taxes (plus possible penalties and interest) attributed to the duplicate claim.

You'll need to print and file. It's likely that somebody filed a fraudulent return using your information. Contact us right away for further assistance.

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