Why did my refund get rejected
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
derickbrand99
New Member

Why did my refund get rejected

 
8 Replies
ReginaM
Expert Alumni

Why did my refund get rejected

Being rejected some things on your return don't match what the IRS has in their database. Here's how you can fix it.

 

Step 1: Check your email

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it.

Didn't get an email? Open your return to get the rejection reason and proceed to step 2.

 

Step 2: Search for a solution

Here are links to solutions for the 10 most "popular" IRS rejections:

  • IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
  • FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
  • IND-52: The date of birth does not match IRS records
  • R0000-507-01: A dependent on your return has already been claimed on another return
  • R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
  • IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
  • R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
  • IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
  • IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
  • IND-046-01: Form 8862 is missing from the tax return and it is required to be able to claim the earned income credit (EIC)

Step 3: Open and fix your return

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection, then proceed to the final step.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

 

Step 4: Re-file your return

After completing the previous 3 steps, you're ready to re-file.

If you were guided through fixing your reject, select the option to refile when you’ve finished.

If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the File by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).

In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Jnight2001
New Member

Why did my refund get rejected

Why did my refund rejected what do I need to do

Jnight2001
New Member

Why did my refund get rejected

Its not in my email 

Jnight2001
New Member

Why did my refund get rejected

Can they resend it again so I can fix it

Jnight2001
New Member

Why did my refund get rejected

Witch one do I pick

ChondelLO
Intuit Alumni

Why did my refund get rejected

Please click the link below for a list of the most common rejections along with instructions on how to resolve them.

 

How do I fix a rejected return? - TurboTax

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
BiGking2020
New Member

Why did my refund get rejected

Screenshot_[phone number removed]09_Yahoo Mail.jpg

 

ReneeM7122
Employee Tax Expert

Why did my refund get rejected

From the screenshot you provided, your refund wasn't rejected but the Ohio state return didn't go through because it is still waiting to find out if the IRS has accepted your return.

We advise you to wait until you receive an email confirmation from us stating that the IRS accepted your return, and then you should re-file your state return.  The links "let's fix my return" in your screenshot will guide you through the steps.

@BiGking2020

Dynamic AdsDynamic Ads
v
Privacy Settings