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Why did I receive and order number when I finished my taxes even though I didnt order anything?

 
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3 Replies
AshleyLO
Intuit Alumni

Why did I receive and order number when I finished my taxes even though I didnt order anything?

The order number is a confirmation for your payment of your TurboTax fees. It is used for tracking purposes should you need to reach out to Customer Service with questions concerning your filing. 

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Why did I receive and order number when I finished my taxes even though I didnt order anything?

It did NOT allow me to file and I did NOT order anything. It still gave me an order number and now will NOT allow me to delete my information. Terrible product. 

ThomasM125
Expert Alumni

Why did I receive and order number when I finished my taxes even though I didnt order anything?

You can follow these steps to delete your tax return entries in TurboTax:

 

1. Look for the "Tax Tools" option on your left menu bar in TurboTax and click on it

2. Find the "Tools" option and click on it

3. Look for "Clear & Start Over " in the menu of options and click on that option to start your return over

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