Why did i get charged $60 and $50 to do my taxes here? I thought it was free?!! What did i do wrong?

[Opus 17]

Turbotax is "free to start" but the final fees are determined by the forms you need on your individual return.  States are extra and there are many add-ons you can agree to buy, such as having your other fees deducted from your refund (service charge applies) or buying Audit Defense and Identity Theft protection.  All fees are disclosed before you pay and if you don't like it, you can stop, log off, and use another service.

Turbotax is often more cost effective if you buy the CD or a download copy from a discount retailer like Amazon, Staples, Office Max, and so on, to install on your own computer.

You may also be interested in the IRS FreeFile program. The FreeFile version of Turbotax is available for taxpayers with income up to $36,000 and military taxpayers with income up to $69,000, and includes all forms that are normally an upgrade charge in regular Turbotax.  To use the FreeFile version, you must log into the FreeFile site and make a new account, you can't use your regular Turbotax account. (If your browser automatically logs you into the regular Turbotax site, you may need to clear your browser history then try again.)

https://freefile.intuit.com

Other tax providers may have higher income limits on their FreeFile programs. You can check the IRS FreeFile site for more information.

[babsburry]

I can't see how you can charge me $60 when you advertise your Federal Tax prep is FREE.  My taxes are very simple.  I am paying $74 to IRA and receiving $19 from PA.  And I have to pay TurboTax $116.60.  I will find another service next year.

[DoninGA]

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@babsburry wrote:

I can't see how you can charge me $60 when you advertise your Federal Tax prep is FREE.  My taxes are very simple.  I am paying $74 to IRA and receiving $19 from PA.  And I have to pay TurboTax $116.60.  I will find another service next year.

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See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

Use the TurboTax Free File program if you are eligible - https://freefile.intuit.com/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

• A maximum 2019 adjusted gross income (AGI) of $36,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program