Why can't I move past the screen that says "hang tight while we grab your info from last time..."?

[JohnW152]

This issue happens occasionally.  Since you appear to be using TurboTax Online, see the TurboTax Help article How do I transfer last year's return into TurboTax Online? for guidance.

For desktop issues, see the TurboTax Help articles How do I troubleshoot copying info from a prior-year return in TurboTax Desktop? and Transfer last year's return to TurboTax Desktop for Windows for prior-year transfer guidance.