Why can't I get past the Wrap up income point on Turbotax free? Page pinwheels then login. Then pick up where left off to add add'l 1099-INT. Wash rinse repeat. HR Block?

[GiseleD]

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

[starkleader2176]

I didn't have space to mention that I tried from two different computers with the exact same result. Finally gave up and filed with HR Block in about half the time I wasted fighting this. Thank you for trying to help but it's Intuit's fault. Why they can't make something this simple just work is beyond me.

[pampered]

This does not work.  I have tried multiple computers, cleared out all cookies, and NO progress.  I have put hours into this and it is a waste thus far.

[VictoriaD75]

What version of the software are you using? The information in the link below is for desktop versions.

Updating Software

If you continue to need assistance, you may contact TurboTax Support.
 

What is the TurboTax phone number

[austinmoses02]

I'm having this same problem. I keep getting booted back to the login screen after it pinwheels. I've tried this on different computers and I've also cleared cookies and cache. I'm using the free edition. I tried to speak to a real person but that costs money apparently.