Why can’t I finish filing? I’m at the last step where I have to put my bank info, I’ve done all that and it still won’t let me continue

[aliya228]

I’ve done it many times already. Everything is filled out and correct, but it takes me in a loop. It keeps saying 2 more steps (bank info and signing the return) but I can’t go on past the bank info. I’ve already talked to someone and they can’t figure it out either

[JohnW152]

This happens from time to time.  Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that doesn't help, see the TurboTax Help article Why am I stuck in a loop in the File section of my return? for guidance.

[aliya228]

I’ve tried that. It still isn’t working 

[CatinaT1]

Try disabling your main internet browsers pop up blocker before getting to the payment page.

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address.  Click on My Info on the left side of the screen.  Edit you mailing address and Continue.  Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.

[GeneeBrown24]

Did this ever get resolved? I'm having the same issue and it's very frustrating..

[CatinaT1]

Please see this FAQ: When attempting to e-file, why am I seeing an "oops, we hit a snag" error message?

[1MRSMOUA]

Did this get fixed for you? What ended up being wrong? I have the same issue 

[CatinaT1]

What problem are you specifically experiencing?