Without access to your tax returns, we don't know for certain why you can't efile.
Check your spam/junk email box for an email with the reason.
The most common reason tax returns are rejected for e-file is
that the 2017 AGI does not match the IRS records.
If you need your 2017 AGI here is where to find on
each type of tax return:
Form 1040 – Line 37
Form 1040A
– Line 21
Form 1040EZ
– Line 4
Form 1040NR
– Line 36
Form 1040X
– Line 1, Column A
If you prepared in TurboTax Online, here
is how to access your prior return:
1. Make sure
you’re signed in to your TurboTax account.
2. Select Tax
Home from the left menu.
3. Scroll
down to Your tax returns & documents and select 2017.
4. Select View
adjusted gross Income (AGI)
If you prepared your tax return in TurboTax
CD/Download, it should be saved on your computer.
If you prepared your tax return through other
software, you can request a transcript from the IRS.
Follow this link: Get a Transcript
If you filed your tax return after October, 2018,
use $0.
For more information, including a picture reference, follow this
link: How to Find
Last Year's AGI
