Why can’t I efile I’ve tried getting my pin and am...
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New Member

Why can’t I efile I’ve tried getting my pin and am told my info is incorrect

 
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Expert Alumni

Why can’t I efile I’ve tried getting my pin and am told my info is incorrect

The IRS has eliminated the use of a PIN to e-file your 2019 tax return.  To verify your identity for e-filing will use last year's adjusted gross income (AGI) as your PIN.  

You can get a copy of your 2018 tax return, from TurboTax it will have your AGI.  Follow these steps to get a copy of your prior-year tax return.

 

Sign in to TurboTax making sure you're using the same TurboTax account (with the same username) as in prior years. 

  1. Select Documents from the navigation when it appears.
  2. Use the drop-down menu at the top of the screen to choose the tax year you want and then select Download PDF. 

This link  How do I access a prior year return? has additional information that you may find useful.

 

However, if you need an IP PIN to file your taxes and you lost your CP01A letter (or never received it), you can:

  • Retrieve your IP PIN online at the IRS's Get an IP PIN site; or
  • Call the IRS at 1-800-908-4490 to have your IP PIN mailed to you (this can take up to 21 days)
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Returning Member

Why can’t I efile I’ve tried getting my pin and am told my info is incorrect

the get an ip pin is saying my info is incorrect which o know it is not and the phone is not available

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