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MATaxer
New Member

Why can't i e-file one or more formats?

I selected e-file Federal and mail MA state return due to tax exempt government pension and it won't transmit either with no reason - has anyone had this happen?
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1 Reply
CatinaT1
Expert Alumni

Why can't i e-file one or more formats?

This should not be an issue.

 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

If this does not work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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