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stevethemacguy
Returning Member

Why can't I decline the consent form on the first page. Is this required to file with Turbo Tax? Why is there a decline button, but the button does not work?

 
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1 Reply
TiffanyL
Intuit Alumni

Why can't I decline the consent form on the first page. Is this required to file with Turbo Tax? Why is there a decline button, but the button does not work?

@stevethemacguy 

 

If the decline button is not working, can you try the steps provided below to see if that resolves your issue:

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You can also try a different web browser to see if that works.

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