@sumi398 wrote:
Why the encouragement to deduct fee owed to Turbo Tax be deducted from my Refund instead credit/debit card? I have ben coached to use my refund and save paying out of pocket.
TurboTax encourages that pay-out-of-refund method because it makes money off of it because there is a hefty service charge for using it. You do NOT have to accept that method. Paying fees out of your Federal refund will cost you more money. You will save money if you pay your TurboTax fees upfront with credit/debit card. If you choose to pay the fees out of your Federal refund, that has an extra $40 service fee ($45 for California filers). So you will save by paying upfront.
As for the other part of your question, are you referring to the 6-digit email verification code when efiling? If your email has not previously been verified, it will ask for that. If so, be sure the code is not going to your email's junk/spam folder. In addition, here's how to check the email address shown in your Intuit Account profile, and if desired, you can change it to a different one. You may be able to verify it there in your account.
Log in to Online TurboTax. Near the bottom of the left column menu go into Intuit Account. Then go to Sign In and Security. See if your email address is correct there, and if so see if it is "verified." If not, you can verify it there with the link there. It may then send you a link to that email address to verify with. Once verified for the Intuit Account purposes, close Online TurboTax. And then sign in again.
That might be enough to fix it. When you try to efile, if it still wants to send you a 6-digit email verification code, be sure the code is not ending up in your email's spam/junk folder. See this FAQ on some tips:
FAQ: What if I'm having trouble with my filing verification code?
https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...
If that's not helpful, please phone Customer Support for assistance.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
