Why am I paying for this service?

[Wifimeyerks]

I never received a rejection code nor was I able to fix my return. 

If I had/have to print my return and mail it in, why do I have to pay for this service. 

It is already ludicrous that I have to pay to file my taxes in the first place, when the institution with which I am filing my tax info already knows how the filing should be done, evident by the reject codes or successful filing notification.

How is there a company that is this profitable based upon a service that has the American People filing paperwork regarding information the IRS already knows about, specific to the amount of money involuntarily taken out of their income/each paycheck by someone other than themselves which is always incorrectly done (in my lifetime) (i.e. it never results in me owing or being refunded $0) AND can result in us being penalized by the US Government after said company fails to do exactly what they exist to do in the first place? 

And now I have to pay more money to find out why my tax filing continues to be rejected? I was a W2 worker for a single job on these returns; how is this getting rejected? Is this not the simplest tax filing that exists for someone with a legal income? I tried the AGI=0 - to no avail; but that logic IMHO is unsound anyhow - my AGI for a previous year was NOT 0. Why should I be penalized for a late fee due to the institution with which I am filing not completing their job on time if entering this inaccurate AGI amount is/was indeed the source of my rejected filing?

Shouldn't they be penalized for failing to complete their portion of the tax filings on time? How is there not something done to account for this nonsense?

At the end of the American Workday, I should not have to pay more of my taxed income on a service/product that essentially exists to ensure my income was taxed correctly. Additionally, I should not have to pay even more of my taxed income when said service, in combination with the IRS, has contributed to the failure of this service working correctly for me. 

Please do the right thing here. 

[xmasbaby0]

E-filing is permanently closed for 2023 returns.  The only way to file your 2023 return is by mail.   There was no extra fee to e-file.  When you use online TurboTax, the fee is the same whether you e-file or file it by mail in an envelope--so you are not paying extra money to mail your tax return unless you object to the cost of the postage.     Sorry---many rejections are for AGI ---sometimes the AGI does not make it into the IRS system, especially if you file late or amend, etc.  So the workaround for that is often to try using "zero" as AGI in order to e-file successfully.  Apparently that did not work out for you either. 

You will need to print, sign and date your 2023 return in ink, and mail it in.   If you are getting a refund or do not owe any tax due, there is no penalty for filing past the deadline.  If you owe tax due, you will be billed later by the IRS/state for the late penalties and interest owed.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[taxlady28]

You make some excellent points and the IRS is aware of this.  Intuit and the IRS are collabrating on a new program that will make filing taxes free for many more people next year.  There are already some companies that offer free filing if you are under an income limit.

Here is a link where you can get information about filing for free.

https://www.irs.gov/filing/irs-free-file-do-your-taxes-for-free