Why am I being told I have to pay an additional $59 to file state tax when my Amazon purchase says it includes state?

[xmasbaby0]

You have made a mistake and are using online instead of the CD/download that you purchased from Amazon.

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

HOW TO DOWNLOAD FROM AMAZON

https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

 If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[DoninGA]

You purchased software to be installed on a personal computer. 

You did not purchase one of the TurboTax online web-based editions which you are now apparently using.  Close the online account and go back to your computer to install the software you purchased. 

During installation you will be asked for the software license code.  Then you can start, complete and file both a federal tax return and a state tax return.  The state program is a free download by clicking on Online at the top of the desktop program screen and then on Download State.

There is a $25 state tax return e-file fee when using the desktop editions (except for New York which is free).  This fee can be avoided by printing and mailing the state tax return.