Why am I being charged to complete my taxes online DIY?

[tuckermgc]

I went through USAA where it says Enlisted file for free.

[DoninGA]

In the My Info section of the program you need to indicate that you are active military.  You must enter a Military W-2 in the Wages & Income section and after completing the W-2 on the screen labeled Let's check for uncommon situations you will need to check the box Active military duty

When you complete the tax return using the above information you will not be charged for either the federal or state tax returns. (Assuming you have indicated you are enlisted personnel)

[Vanessa A]

You can use this link to go to the USAA page to file for free if you qualify.

Enlisted active duty and Reserves can file their federal return free. Officers can file free before Feb. 28, 2025. Other members save 20%, whether you get a tax expert to help or file on your own.‍ ‍See note1