Where is my 2019 Turbo Tax program?

[djaon3232]

I received a suspicious email asking me to update my credit card; Did Turbo Tax send it?

[Critter]

The advantage plan renew in early November and is shipped out by the end of November ... right now emails reminders are sent to users so they can review their account info and update it if needed.  

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...

[VolvoGirl]

Yes if you have an Advantage Account.  They are getting ready to charge the credit card to send the program.  They don't charge and send the next year program until November.

How to update Advantage

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-...

[djaon3232]

What is an Advantage Account?

[VolvoGirl]

That is the automatic renew plan where they send you the program each November as soon as it comes out.  

What is the advantage of Turbo Tax Advantage

https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-advantage-of-turbotax-advantage

[Dexil]

I have not received my program.  When will I receive it?

[DoninGA]

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@Dexil wrote:

I have not received my program.  When will I receive it?

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If you are an Advantage subscriber then see this TurboTax support FAQ for your order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

Or use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Or contact TurboTax support for the status of your order.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Critter]

If you are an advantage member and you updated the CC info late then you may have missed the 2019 program distribution so the change  will take effect for the 2020 program sent out next november instead ... if that is your situation you will need to make other arrangements for the 2019 program ... check your account : 

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...