Where can I get customer service help when the software malfunctioned?

Forum|Forum|5 years ago
November 24, 2020
6 replies
36 views

my 1099 info was imported incorrectly

TurboTax Self Employed Online

Critter-3

Level 15

There is no guarantee that importing will happen correctly ... all items imported must be confirmed by the user before a return is filed.

awucherpfennigAuthor

Level 2

Those 1099 investment forms are complicated and and if I knew which numbers go where I would not need software. This was a costly error and I will spend that money in the future on a real accountant and not on some company that hides behind disclaimers.

macuser_22

Alumni - Champ

Import errors are usually because the financial institution coded it improperly. That is why imports cannot be guaranteed since TurboTax has no control or way to know it the content of the import from the financial institution is accurate or not.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

awucherpfennigAuthor

Level 2

Blaming it on someone else is a lame excuse. I am curious why the "tax advisor" did not give me that explanation. I am done with Turbotax after having used it for over 10 years.

macuser_22

Alumni - Champ

Nobody can "blame" import errors on anyone since error can happen on either end and there is no way to know. All TurboTax can do is display the import file information as received. It is not possible to error check it. Only you can do that. There is no other tax software that can guarantee imports but feel free to try it.

Who is the "tax advisor" since you put it in quotes?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**