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kbrown-lordaecks
Returning Member

When try to e-file return, pop-up says I need software update. I go to online check for updates. Says I'm fully updated. Attempt to submit still says I need an update. ?

I just e-filed Fed only and it went through. I'll give Georgia a week or two and try again. I'm due a refund so no worries. Thank you again!

When try to e-file return, pop-up says I need software update. I go to online check for updates. Says I'm fully updated. Attempt to submit still says I need an update. ?

@kbrown-lordaecks 

Received notice from the TurboTax Moderators that the update on Friday 07/14/2023 should have fixed this issue.

Check your Installed Updates - Click on Online at the top of the desktop program screen.  Click on View Installed Updates.  In the update list check to see if the 07/14/2023 update was installed.  If not installed then click on Check for Updates in the Online menu

 

If it was installed and you are still having the problem of not being able to e-file the Georgia state tax return due to the Failed Validation error then you need to send a diagnostic file to TurboTax for investigation.

Click on Online and then click on Send Tax File to Agent

When the Tax File is created and sent you will get a diagnostic file number.

Post the file number on this thread to the TurboTax Moderator @ErickaY 

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