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When I try to open my 2016 return, it says "Error making request to service" every time. It works fine for 2017. What am I doing wrong?

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When I try to open my 2016 return, it says "Error making request to service" every time. It works fine for 2017. What am I doing wrong?

Some users are having issues when trying to download the 2016 PDF from the TurboTax website.

Contact TurboTax support for assistance with this problem.

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday after tax season

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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