You might try logging out of TurboTax, restarting your device, and logging in again.
Also, be sure that any updates have been allowed to install. To update the TurboTax desktop software, select Check for Updates under the Online menu (Windows) or the TurboTax menu (Mac) at the top of the application. If automatic updates fail, see this help article to manually update Windows, or this help article for Mac.
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