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When I log on to turbo tax it looks as though I did not file for 2023 but was charged what was owed. Can you assist? Thanks

 
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When I log on to turbo tax it looks as though I did not file for 2023 but was charged what was owed. Can you assist? Thanks

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

See this TurboTax support FAQ for how to view all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

 

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2023 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

When I log on to turbo tax it looks as though I did not file for 2023 but was charged what was owed. Can you assist? Thanks

What do you mean by "I was charged for what was owed?"  Paying your TurboTax fees did not file your tax return.   Did you go all the way through the FILE section and e-file your return?

 

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

 

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds         

  Or does your account say “Ready to Mail?”

 

Note:  If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rjs
Level 15
Level 15

When I log on to turbo tax it looks as though I did not file for 2023 but was charged what was owed. Can you assist? Thanks

Please clarify what you mean by "was charged what was owed." Were you charged for TurboTax fees or for tax that you owed. The tag below your question says you are using TurboTax Free Edition. If that's true, you might not have owed any TurboTax fees.


Where are you seeing what "was charged"? On your credit card statement? In your bank account?


What do you see in TurboTax that "looks as though" you didn't file? Where in TurboTax are you looking? What does it say?

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