When I installed TurboTax it asks for the Activation Code but the screen is blank and won't let me type the code in. How do I type in the code?

[DoninGA]

Another user posted this fix.  See if it works for you -

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

[lehudson10-gmail]

Excellent.  Now I can see the Activation box.  Unfortunately, when I click in the box, nothing happens.  I cannot type anything into the box or paste my code.  In fact, after I click in the box area the cursor changes to an arrow like there isn't a box there at all.  Is there any other way to activate?

[DoninGA]

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@lehudson10-gmail wrote:

Excellent.  Now I can see the Activation box.  Unfortunately, when I click in the box, nothing happens.  I cannot type anything into the box or paste my code.  In fact, after I click in the box area the cursor changes to an arrow like there isn't a box there at all.  Is there any other way to activate?

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Try this if you are using a Windows based PC -

Close the TurboTax program

Right click on the TurboTax icon on your screen

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program again

If the problem persists contact TurboTax support for assistance

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[1026bfgonzales]

It worked for my 2019 but not 2020 why

[CarissaM]

You are commenting on an older thread. If you are unable to activate your product, please follow the instructions here to contact us by phone. @1026bfgonzales

[Findingme2]

This worked out great but I had to also run a compatibility test to fix the issue.  Thank you for the advice!