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opainva
New Member

When i am going to enter deductions, i get a blank page and cannot enter amounts

specifically for the Property taxes and vehicle registration fees

3 Replies
EbonyA
Intuit Alumni

When i am going to enter deductions, i get a blank page and cannot enter amounts

The link below will provide you with tips on troubleshooting blank screen issues:


https://ttlc.intuit.com/replies/3300331

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When i am going to enter deductions, i get a blank page and cannot enter amounts

IF you would, please do the following:


1)  Open that tax file.

2) go to the top of the screen and click on:


<Online

Then select 

<<Send Tax File to Agent


Then wait for the Diagnostic file number to pop up.  That happens after after your file has been scrubbed of personal information, and is sent off to the TTX servers for the Support Staff to use and troubleshoot to see if they can find the cause of the problem you are experiencing


Write down that Diagnostic File number, come back here and post that number so that I can give it to the Moderators, and they can send to support staff to know which file to open and investigate.


____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

When i am going to enter deductions, i get a blank page and cannot enter amounts

Or....Please try the "Manual Update" This is a separate download that is run outside of the software.

 There was a NEW FAQ  today that indicates that it fixes some issues with several sections.....(but was unclear as to whether the bug they referred to is "Blank pages")

https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe....

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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