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What is TurboTax 2021 Running Slow on PC?

I am having the slow, painful process of adding my information on over 200 W-2G forms. This is taking me 4x longer to complete.  Turbotax please fix this software problem. My computer is superfast using the I7 with 32 RAM.

What is TurboTax 2021 Running Slow on PC?


@ GSilvers226 wrote:

I am having the slow, painful process of adding my information on over 200 W-2G forms. This is taking me 4x longer to complete.  Turbotax please fix this software problem. My computer is superfast using the I7 with 32 RAM.


If you're using desktop software (CD/download), some users in this thread have said they worked around that problem by entering their information using Forms Mode instead of the step-by-step interview.

What is TurboTax 2021 Running Slow on PC?

Same problem with 2021 Home & Business version.  I just entered 4 W2 and it took forever!  7-10 second delay each time you click or tab to the next field. Task Manager reports the program is Not Responding during that time and then it comes back. Next field entry is then available but go to the next one, it repeats.

I've used TT for 20 years, never an issue.  I have 5 returns to process - this is going to take forever!!

I saw someone mention using forms view - I will try that.

 

Please fix this!

What is TurboTax 2021 Running Slow on PC?

Is everyone having this delay issue using the Home & Business version ?  

 

If so be aware that all the downloaded versions handle all the same forms so you can always use the Deluxe for a lesser price (Basic if you don't need a state return).  The only difference in the program is the interview screens ... the H&B version basically takes one Deluxe screen and breaks it into several screens to "assist" you better ... personally I find no real benefit to that bloated program over the lesser priced version.  So either get a refund of the H&B version this year and install the Deluxe instead  or remember this going forward. 

What is TurboTax 2021 Running Slow on PC?

Turbo Tax is so slow and intuit blames everyone and everything else other than their software and service.

CarissaM
Intuit Alumni

What is TurboTax 2021 Running Slow on PC?

Have you followed the instructions here to ensure your program is up to date @TuTax2021-SO-SLOWWW ?

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What is TurboTax 2021 Running Slow on PC?

There is a glitch in the interface between step-by-step and forms when entering W2s.  I am going to forms to finish entering my W2s - there is no lag.  

Wendy 🙂

What is TurboTax 2021 Running Slow on PC?

I have the download version, and TT spins for 10-20 seconds every time I tab / click to the next field.  I am watching my system resources - CPU, memory, network, all are fine.  It is borderline unusable.

 

Yes, this is during W2 entry in interview mode.

 

TurboTax - Any update here?  Thanks!

SForrestLO
Intuit Alumni

What is TurboTax 2021 Running Slow on PC?

Please update the software. This Turbo Tax FAQ will guide you.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

 

@rolingjp1

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What is TurboTax 2021 Running Slow on PC?

What version should we see after the manual update to ensure that it actually updated something?  My TT 2021 H&B is currently at version 21.000.0461. Each time the program opens it checks for updates and installs whatever it finds so I thought it was already up to date.

@SForrestLO 

What is TurboTax 2021 Running Slow on PC?

So I downloaded & ran the SuperPatch.  After installing, when I started TT, it wanted to install program updates.  I stopped it from installing so that I could check the version & try the W2 input.  The version is now 021. 000. 0421 (was 0461 before SuperPatch).  The W2 issue remains - enter a number and then tab or click to the next field and wait for the program for 5-10 seconds - then enter the next number & repeat. Task Manager shows the program Not Responding during that time. Finally, the calculator at the top updates the Refund/Payment amount, and then it comes back to life.

I'm now letting those updates install (from the Online menu, check for updates) and will test again.

@SForrestLO 

What is TurboTax 2021 Running Slow on PC?

Installed the latest updates online and am now back to version 0461. The W2 data entry issue remains.

Do you have any next steps?

@SForrestLO 

Cass0317
Intuit Alumni

What is TurboTax 2021 Running Slow on PC?

Once you update the program, which you can do manually by following the instructions in the link below, you will have the latest version. We do not have any further information on the updates other than what is listed in our TurboTax FAQs.

 

@Geek1

What is TurboTax 2021 Running Slow on PC?

I suggest that you do what I did - switch to forms to enter your w-2s. There is no lag. Then switch back to finish up.  I hope the fix the glitch next year.

What is TurboTax 2021 Running Slow on PC?

Switch to forms to enter your w2s, then switch back for the rest of your return.  

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