What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

[BobRay]

I believe TT offers you 60 days to get a full refund, assuming that you bought it directly from Intuit or one of their authorized resellers.

[user17630730290]

I will continue to use TT in 2025, as I have literally used it for 40 years since dot matrix printers were high tech.  The only issue that I have is that updating Windows 11 every 4 or 5 weeks deleted my TT 2024 authorization key last year and ended up having to buy another license to install it on my Win10 laptop when I figured out why all my keys were used up.  Support was completely worthless, and calling them was just a waste of my time, so hopefully this year I will fare better.  I'll save one key until just before I am ready to file (I file late for K-1s and pension contribution timing), then update my W11 laptop and turn off updates for 5 weeks and then do the return.  Fingers crossed, but it should be something that is fixed by now.

[kaltemeier]

Microsoft is providing extended support until October of 2026 for Windows 10.  Intuit needs to get this resolved ASAP or millions will go somewhere else.  Come on Intuit, get is together!

[M-MTax]

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@kaltemeier wrote:

Intuit needs to get this resolved ASAP or millions will go somewhere else. 

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No they won't

[skramblr]

Yes, many of us will. My current front runner is TaxAct.

I wonder if it will be millions. Intuit sold 5 million copies of the desktop software last year. Windows 10 is still around 40% of windows users, so that means around 2 million users are on windows 10. I bet many of those will update their PCs or be willing to use the online software. I'd guess in the 100's of thousands?

[M-MTax]

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@skramblr wrote:

Yes, many of us will. My current front runner is TaxAct.

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I understand your concerns and feelings about the issue, but in that regard, why continue to post here?

Why don't you simply buy TaxAct desktop for 2025 and be done with it. The program supports Windows 10 so it should be a no-brainer. 

[dhayman]

If TT will not support Windows 10 ESU (which will be available minimally until October, 2026), then I'm going to find a new tax software vendor.  To force users to upgrade to Windows 11 (an inferior OS platform by many tech measures), is utterly ridiculous.  Did the product people think through this one?

[M-MTax]

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@dhayman wrote:

Did the product people think through this one?

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Of course - no question about it.

[dea44]

"5) create a virtual machine. this allows both OS's to run at the same time. I tried to do this but couldn't get it to work "

What was the problem? Did you have trouble setting up the Win 11 VM or installing TT?

[M-MTax]

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@dea44 wrote:

"5) create a virtual machine. this allows both OS's to run at the same time. I tried to do this but couldn't get it to work "

What was the problem? Did you have trouble setting up the Win 11 VM or installing TT?

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That, I believe, was posted by @Mike9241 so maybe he or @JohnQT will respond here.

[dhayman]

Apparently, they did.  From higher sources, they have no plans to support W10.  Their online version grabs higher fees, and hence, they are putting all their energies into the browser version, with ultimate phase out of desktop versions.  Given this, they don't want to put the resources in to test W10 and W11 TT both.  Additionally, they are betting that the loss of a bunch of W10 customers, will be made up with customers converting to their browser version (with higher fees).

Instead, they are giving lame excuse about security, even though W10 ESU exists through minimally October, 2026.

The oxymoron here is that they are blaming end of TT support for W10 on "security issues", when their browser-based solution wreaks from theoretical security issues (do you really want your data stored on their servers?)

Hence, the solutions are:

1) Move to another tax platform that supports W10 today;

2) Purchase a W11-ready machine (ludicrous option);

3) Upgrade existing W10 platform to W11, if your machine is compatible with W11;

4) Attempt to create/run a W11 VM (VirtualBox, Hyper-V, etc.), and see if TT will install/run OK on these;

5) Design a hack (shim) that will fool TT into thinking it's installing/running on a W11 machine, and

     hope that the TT code runs OK;

[M-MTax]

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@dhayman wrote:

2) Purchase a W11-ready machine (ludicrous option);

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I agree with ALL of your enumerated points except this one.

For a lot of people who have posted on this board, purchasing a W11 machine is not a "ludicrous option" considering the age of their current machines (i.e., they're going to have to get a new one sooner or later and likely sooner, and not just for TurboTax).

[dhayman]

Fair enough, except that MS may extend ESU for W10 til 2028 (this is still tbd), and all my other software works w/o EOL issues currently for me. I’ll eventually need to upgrade, but to justify expenses for my 2 main computers now due to Tax Software, doesn’t sit well with me.

[baldietax]

If you're banking on Win 10 for the long haul and not willing to buy a 3rd machine of upgrade the 2 you have, then it sounds like either need to get the VM solution working (some folks here have reported this to be viable), or bite the bullet and switch to other s/w.

The "hack" to try and run it on Win 10 has been suggested but no one has posted here about getting it work, it's probably the worst option as you'd be invalidating support from Intuit but up to you.

[dhayman]

Want to know where the Windows 10 upgrade $ are going?  Here's a kick in the teeth:

TurboTax is about to be integrated into ChatGPT, where customers will be guided through tasks tied to their tax filings and financial profile by the AI chatbot. TurboTax owner Intuit will also pay OpenAI more than $100 million a year to power AI agents.  They are laying off 10% of their workforce (1,800 people) as part of this effort.

"As part of the partnership, users will be able to authorize Intuit to pull the right data and return tailored results, like estimating a tax refund, finding the right credit card, or generating QuickBooks insights off real-time business activity."  Yup, Intuit is real concerned about security.

Personally, I love AI and ChatGPT, but ChatGPT just gave me the 2nd wrong answer in less than a week.  In the VM options mentioned above that I'm considering, It told me that Windows 10 Pro Hyper-V can absolutely co-exist with version 5.2 of Oracle's Virtualbox (a particular version that I require for some non-tax related stuff).  Well, I installed Hyper-V, and lo and behold, it broke my VIrtualbox instantiation.  I provided the result and error message to ChatGPT, and it replied (paraphrasing), "Those 2 are incompatible, you can't do that".  Hence, ChatGPT cannot be trusted carte-blanche.

Morale of the story -- good luck with fighting your audits, when you tell them that your TT AI Agent told me to take such and such deduction.............