Bought CD from Costco but do not have cd drive How to get download . i have turbo tax account. followed the instructions from chat bot. Their automated service sucks

[mesquitebean]

What is chat bot?

[CassandraLO]

You can still install the TurboTax software you purchased if your computer doesn't have a CD drive.

1. Start by setting up your TurboTax account if you don't already have an account with us.
   • Be sure to include your address when creating your account.
   • Don't know if you already have an account? Here's how to find out.
2. Contact us. (800)446-8848 5am to 9pm Pacific
   • Select CD/Download and your operating system in the Which product is your question about? drop-down.
   • In the Which edition? drop-down, select the version you purchased (Basic, Deluxe, Premier, or Home & Business).
   • In the What do you need help with? box, type in, No CD drive, and select Continue.  
3. On the OK, let’s get you an answer! screen, fill out your contact information and select Get the phone number.
4. On the next screen, you’ll see our automated system phone number and your unique support ID, which you may need for your call. It will help identify you and save you time. Call the number and continue through the prompts.
   • If you’re asked why you’re calling, say, “No CD drive”.
5. After completing the phone request, you’ll receive an email to confirm your download. Follow the link to verify.
6. Your download will then available in your TurboTax account. Sign in to My Downloads and download your TurboTax software.

Related Information:

• How do I download the software I purchased at TurboTax.com?